01Agreement to Terms
These Terms & Conditions ("Terms") govern your access to and use of the Grow Digitally website, and any organic content, performance marketing, or web/software services (the "Services") provided by Grow Digitally ("we", "us", "our"), a content and digital marketing team based in Coimbatore, Tamil Nadu, India.
By booking a call, signing a proposal, or otherwise engaging us, you ("Client", "you") agree to be bound by these Terms. If you do not agree, please do not use our website or Services.
02Services We Provide
Depending on the scope agreed in your proposal or statement of work, Services may include:
- Organic content strategy, short-form video, personal branding, and social media management.
- Performance marketing, including Meta Ads campaign setup, optimization, and reporting.
- Web and software development, including websites, landing pages, CRM systems, business automation, booking systems, and AI solutions.
Specific deliverables, timelines, and fees for each engagement are set out separately in a proposal, quote, or statement of work, which forms part of these Terms once accepted.
03Client Responsibilities
To deliver the Services, we rely on you to:
- Provide accurate business information, brand assets, and access credentials (e.g. ad accounts, social pages, hosting) in a timely manner.
- Review and approve content, creative, or deliverables within the timeframes agreed for each project.
- Ensure you hold the necessary rights to any materials you supply to us for use in campaigns or deliverables.
Delays in providing access, feedback, or approvals may affect project timelines and are not attributable to us.
04Fees & Payment
Fees for Services are as set out in your proposal or invoice. Unless agreed otherwise in writing, invoices are due within 7 days of the invoice date. We reserve the right to pause active work on overdue accounts until payment is received.
Fees quoted are exclusive of applicable taxes (such as GST) unless stated otherwise, and exclusive of any third-party costs described below.
05Advertising Spend & Results
Where our Services include performance marketing, any advertising spend paid to Meta or other platforms is separate from and in addition to our service fees, and is typically billed directly by the platform to your connected payment method.
Reach, impressions, click-through rates, ROAS, and similar figures shown on our website or in reports are historical results from specific client campaigns and are provided for illustration only. We do not guarantee any specific result, ranking, lead volume, or return on ad spend, as outcomes depend on factors outside our control, including platform algorithm changes, market conditions, and your product or offer.
06Intellectual Property
Upon full payment for a project, ownership of the final deliverables created specifically for you (such as a website, finished creative, or campaign assets) transfers to you, except for any third-party tools, templates, stock assets, or pre-existing frameworks used to build them, which remain licensed rather than owned.
We retain the right to showcase completed work, results, and case studies (including performance figures) in our portfolio and marketing materials, unless you request otherwise in writing and we agree to keep specific details confidential.
07Third-Party Platforms
Our Services rely on third-party platforms such as Meta, Instagram, Google, and various hosting or software providers. Your use of these platforms is also governed by their own terms of service. We are not responsible for outages, policy changes, account restrictions, or suspensions imposed by these third parties, though we will act reasonably to help resolve issues that arise.
08Confidentiality
Each party agrees to keep confidential any non-public business, financial, or strategic information disclosed by the other party in connection with the Services, and to use it only for the purposes of the engagement.
09Term & Termination
Either party may terminate an ongoing engagement with written notice as specified in the applicable proposal or statement of work (typically 30 days for retainer-based work). Fees for work completed and costs already committed (such as pre-paid ad spend) up to the termination date remain payable.
10Limitation of Liability
To the maximum extent permitted by law, our total liability arising from or related to the Services is limited to the fees paid by you for the specific Service giving rise to the claim in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, or data.
11Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu.
12Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services or legal requirements. The "Last updated" date at the top of this page indicates when these Terms were last revised. Continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms.
13Contact Us
Questions about these Terms can be sent to us via the contact section of our website, or through our listed social channels.